Oakwells
OAKWELLS

Privacy Policy

Last updated: 23 Mar 2026

Oakwells ("we", "us", "our") respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote, place an order, submit a benchtop order, contact us, or otherwise interact with our business.

1. What this policy covers

This policy applies to personal information collected through the Oakwells website, enquiry forms, quote requests, customer accounts, benchtop order submissions and related communications. It does not apply to third-party websites or services that may be linked from our website.

2. Information we collect

We may collect the following kinds of personal information:

  • Identity and contact details: name, business name, email address, phone number and addresses.
  • Order and quote details: product selections, slab or material choices, measurements, drawings, job notes, delivery details, invoices and order history.
  • Account details: login information, saved projects, saved configurations and account preferences.
  • Communications: emails, phone notes, messages, uploaded files and any other information you provide when contacting us.
  • Technical and usage data: IP address, browser type, device information, pages viewed, session information and diagnostic logs.

Payment information: Payments may be processed by third-party providers such as Stripe. We do not store full card details. Payment providers handle payment information under their own terms and privacy policies.

3. How we collect information

  • Directly from you when you fill out forms, request a quote, create an account, place an order or contact us.
  • Automatically when you browse our website through cookies and similar technologies.
  • From service providers and business partners who assist with payments, delivery, customer support or analytics.

4. Why we use personal information

We use personal information to:

  • Prepare quotes, process orders and manage benchtop order submissions.
  • Arrange manufacture, supply, collection, delivery and after-sales support.
  • Communicate with you about your enquiry, order, invoice, project status or delivery.
  • Operate customer accounts, saved projects and website features.
  • Improve our website, product offering and customer experience.
  • Maintain security, prevent fraud and protect our systems.
  • Comply with legal, tax, accounting and regulatory obligations.
  • Send marketing communications where you have consented or where permitted by law.

5. Disclosure of personal information

We do not sell your personal information. We may disclose it to:

  • Service providers: payment processors, delivery providers, software platforms, cloud hosting, email and analytics services.
  • Professional advisers: accountants, insurers, auditors and legal advisers where reasonably required.
  • Authorities: where required or authorised by law.
  • Business transaction parties: if our business or assets are sold, merged or transferred.

6. Overseas disclosure

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with this Privacy Policy and applicable privacy laws.

7. Cookies and analytics

We use cookies and similar technologies to help our website function, remember preferences, understand site usage and improve performance. You can manage cookies in your browser settings, although disabling them may affect site functionality.

8. Data security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We retain information only for as long as reasonably necessary for the purposes described in this policy, including order management, warranty support and legal or accounting obligations.

9. Access, correction and complaints

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date. You may also make a privacy complaint by contacting us through our website, and we will respond within a reasonable time.

10. Changes to this policy

We may update this Privacy Policy from time to time by publishing the revised version on this page. Your continued use of our website after any update means you accept the revised policy.

11. Contact us

If you have any questions about privacy or how Oakwells handles personal information, please contact us via our website.